At MuffleMart, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.

1. Returns

• Eligibility: You may return most items purchased on MuffleMart.com within [Insert Number] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
  • Gift cards
  • Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
  • Sale or clearance items marked as “Final Sale”
• Return Process: To initiate a return, please contact our customer service team at info@mufflemart.com with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed with the return.

2. Refunds

• Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [Insert Number] business days.
• Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are returned with obvious signs of use, missing parts, or are not in their original condition for reasons not due to our error.
• Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@mufflemart.com.

3. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@mufflemart.com with details and photos of the damage.
• Size or Color Exchanges: If you would like to exchange an item for a different size or color, please contact us at info@mufflemart.com. We will guide you through the process and confirm the availability of the desired item.

4. Return Shipping

• Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Shipping costs are non-refundable.
• Shipping Label: If you are approved for a return, we will provide you with a return shipping address. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Cancellations

• Order Cancellations: If you need to cancel your order, please contact us as soon as possible at info@mufflemart.com. Orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled, but you may return the item in accordance with our Returns Policy.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: info@mufflemart.com